Shipping policy

1. Processing Time

All orders for Shael cleaning and household care products are processed and dispatched within 1–2 business days.

Please note that we do not process or ship orders on weekends or public holidays.

2. Shipping Rates & Delivery Times

Shipping charges and delivery options are calculated and displayed at checkout.

Standard delivery typically takes 5–7 business days after dispatch from our warehouse.

Once an order has been handed over to the delivery partner, shipping charges are non-refundable.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

You can use this information to track your order and view its delivery status in real time.

4. Shipping Issues & Damages

We take great care in packaging all products to prevent leakage or damage during transit. However, unforeseen issues may occasionally occur.

Incorrect Address:
Please ensure all shipping details are entered correctly at checkout. Shael is not responsible for delays or losses caused by incorrect or incomplete addresses.

Damaged or Leaking Items:
If your order arrives damaged or leaking, please contact us immediately with clear photos of the product and packaging so we can assist you with a replacement or resolution.

5. Contact Us

For any questions regarding shipping or delivery, please contact us:

Shael
Email: shael4841@gmail.com
Phone: +91 9289894012
Location: New Delhi, India