Privacy policy
Shael operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a smooth and reliable shopping experience. Shael is powered by Shopify, which enables us to operate this store.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase from our store. By using our Services, you agree to the collection and use of information as described in this policy.
1. Personal Information We Collect
We collect personal information to process orders, provide services, and improve your shopping experience.
Depending on how you interact with our store, we may collect:
Contact Information:
Name, billing address, shipping address, email address, and phone number.
Order & Transaction Information:
Products viewed, added to cart, purchased, returned, or cancelled.
Payment Information:
Payment method details (processed securely through third-party payment providers).
Device & Usage Information:
IP address, browser type, time zone, and how you interact with our website.
Communication Information:
Any information you share when contacting customer support.
2. How We Collect Information
We collect information in the following ways:
• Directly from you (when you place an order or contact us)
• Automatically through the website (cookies and browsing activity)
• From trusted service providers (such as Shopify, payment gateways, and delivery partners)
3. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide order updates, confirmations, and tracking details
• Improve website performance and customer experience
• Prevent fraud and ensure secure transactions
• Communicate with you regarding your orders or support requests
• Share updates or promotions (only if you choose to receive them)
4. Sharing of Information
We do not sell your personal information.
We only share your information with trusted third parties who help us operate our business, including:
• Shopify (store platform and hosting)
• Payment processors
• Shipping and delivery partners
• Service providers that support website functionality and analytics
We may also share information if required by law or to protect our legal rights.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.
6. Security
We take reasonable precautions to protect your personal information.
All payment transactions are encrypted and handled securely by trusted payment providers. However, no method of online transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have rights to:
• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
To exercise these rights, you may contact us using the details below.
8. Children’s Data
Our store is not intended for children, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Shael
Email: shael4841@gmail.com
Phone: +91 9289894012
Address: H No. 29, Ground Floor, Poll No. 30, Village Matiala, Right Portion, New Delhi, South West Delhi, India