Privacy Policy

 

This Privacy Policy explains how Shael (the "Site", "we", "us", or "our") collects, uses, and protects your personal information when you visit our store or make a purchase from us.

       1. Information We Collect

When you buy from our store or visit our website, we collect certain information to make your shopping experience smooth and secure:

  • Order Details: Your name, billing address, shipping address, email address, phone number, and payment information (like credit card numbers). We use this to process your orders.
  • Device Details: Your IP address, web browser type, time zone, and how you browse our website. This helps us load the site properly for you.

    2. How We Collect It

    We collect this information using basic internet tools:
  • Cookies: Small data files placed on your phone or computer that help our website remember you.
  • Log Files: Files that track actions on the website, like clicking links or searching for cleaning products.

    3. How We Use Your Information

    We use your information for good reasons, including:
  • Fulfilling and shipping your orders.
  • Sending you order updates, tracking numbers, and invoices.
  • Checking orders to prevent fraud or risks.
  • Sending you helpful information or special discounts about our cleaning and household products (only if you sign up for them).

    4. Sharing Your Information

    We do not sell your personal information. We only share it with trusted services that help run our online store. For example:

  • We use Shopify to power our store. You can read how Shopify handles your data here: Shopify Privacy Policy.

  • We may share information if required by law to comply with rules and regulations.

    5. Your Rights & Data Retention

    You have the right to ask us what personal information we have about you, or to ask us to correct, update, or delete your information at any time. When you place an order, we keep your order records on file unless you ask us to delete them.

    6. Security

    We care about keeping your details safe. Your payment information and credit card numbers are always encrypted (scrambled securely) when passing through the internet.

    7. Contact Us

    If you have any questions about your privacy, want us to delete your info, or have a concern, please get in touch:

  • Email: Shael4841@gmail.com

Who We Are

Shael is a growing manufacturer of high-quality cleaning solutions designed for modern homes and commercial environments. We focus on developing effective cleaning products that combine hygiene, freshness, and performance for everyday use.

Our range includes floor cleaners, toilet cleaners, dishwashing liquids, glass cleaners, tile cleaners, and multi-purpose cleaners. Each product is carefully formulated to deliver reliable cleaning performance while remaining easy and convenient to use.

At Shael, we are committed to quality, consistency, and customer satisfaction, with a vision to provide dependable cleaning solutions for every environment.

Vision & Mission

  • Our Vision

    To become a trusted and recognised cleaning solutions brand known for quality, performance, and customer satisfaction.

  • Our Mission

    • Provide effective and affordable cleaning solutions
    • Maintain consistent quality and performance
    • Support cleaner and healthier environments
    • Continuously improve and expand our product range

Why Choose Shael

We focus on delivering cleaning solutions that combine strong performance with everyday usability.

Safe & Effective

Powerful cleaning formulas that are safe for your family and surfaces.

Easy to Use

Simple application methods that fit seamlessly into your daily routine.

Eco-Friendly

Environmentally conscious ingredients that reduce your carbon footprint.

Long-Lasting

Concentrated formulas that deliver more cleaning power per bottle.

Fast Acting

Quick results that save you time and effort on every cleaning task.

Our Commitment

Shael is built on the belief that cleanliness should be simple, effective, and accessible. Every product is developed with care to ensure it meets the needs of modern households and commercial users.

We continue to focus on innovation, quality, and trust in every product we deliver.